How the showroom route works
Showrooms are good for seeing and touching products. The design is usually drawn around the products on display, and the sale is of the goods. Installation may be carried out by a separate firm, which means the person who designed the room is often not the person who fits it.
That split can work well, but if the design does not suit the plumbing, the floor or the walls, it is worth asking in advance who puts it right and who pays.
How design and fit works with us
We start with a free survey in your home. We measure, look at the pipework, floor and walls, and talk through how the room is used. The design is drawn around the room first and the products second, so the layout works before anything is ordered.
You can choose products from suppliers we trust or source your own, and we check they suit the space and your water system. The same team then carries out the strip-out, plumbing, electrics, tiling and fitting, with no subcontractors.
Side by side
| Question | Typical showroom route | Our design and fit route |
|---|---|---|
| Who designs the room? | Showroom designer, around their range | Our team, around your room |
| Who fits it? | Often a separate installer | Our own team, no subcontractors |
| Where do products come from? | The showroom's range | Suppliers we trust, or your own |
| How is it priced? | Goods and fitting often quoted separately | Fixed written quote including VAT |
| Who fixes a problem? | Depends on whether it is the goods or the fitting | One point of contact |
When a showroom still makes sense
If you want to see a particular range in person before committing, a showroom visit is useful whichever route you take. Many customers look at products in a showroom and then ask us to design and fit the room, supplying the items they liked. There is no conflict in doing both.
What you get at the end of the survey
After the visit you receive a fixed written quote including VAT, covering the work agreed. There is no pressure to go ahead, and the quote itself is free. Our free quote guide explains exactly what the survey visit does and does not include.
Questions to ask whichever route you choose
Ask who will be on site each day and whether the plumbing, electrics and tiling are carried out by the same people. Ask whether the price is fixed or a day rate, and whether VAT is included. Ask who checks that products suit the water system before they are ordered, and who puts things right if a fitting arrives damaged or does not suit the room.
With us, the answers are the same team throughout, no subcontractors, a fixed written quote including VAT, and one point of contact from survey to finish. We have fitted over 200 bathrooms since 2015 and are rated 4.9 out of 5 from 47 reviews.
Where to read next
Questions we get asked most
Do you have a showroom?
No. We design in your home on a free survey, and you can choose products from suppliers we trust or supply your own.
Can I buy my suite from a showroom and have you fit it?
Yes. We check it suits the room and your water system before fitting.
Who is responsible if something does not fit?
With design and fit from us, one team plans and fits the room, so there is one point of contact from survey to finish.
Is the design charged separately?
The survey and quote are free. The design is part of the fixed written quote for the job.